Transom Warranty

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Jams2434

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Posting some pics to see who agrees with the factory. I am being told this is a cosmetic issue and not covered under warranty. Local BassPro dealership won't touch it on trade-in. Corporate won't return my calls. This is a 2016 Z21 and been battling this for 4 years. Local fiberglass company has repaired it 6 times and keeps cracking. They say I should put a 150hp motor on my Z21 and it won't crack...WTF. I am so pissed that factory won't replace or fix my boat. Am I wrong?
 

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Chobeemuaga

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That doesn't look cosmetic to me but I am no expert. Are you the original owner? You might have to get a lawyer involved. Sometimes a letter can get the wheels turning in your favor. Sorry you have to deal with this instead of fishing...
 

BrettL

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I’m curious if you use a motor toter that attaches to your trailer during transport or one that attaches just to the motor?
 

Integron

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Those are engine induced stress cracks. Do you have a jack plate? It occurs from engine bounce. Eventually your engine will tear off as the cracks weaken and water makes its way into transom.
 

jerry shack

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Posting some pics to see who agrees with the factory. I am being told this is a cosmetic issue and not covered under warranty. Local BassPro dealership won't touch it on trade-in. Corporate won't return my calls. This is a 2016 Z21 and been battling this for 4 years. Local fiberglass company has repaired it 6 times and keeps cracking. They say I should put a 150hp motor on my Z21 and it won't crack...WTF. I am so pissed that factory won't replace or fix my boat. Am I wrong?

No, you are not wrong. However what Integron and Brettl both have a point. The transom savers that come with the boat are cheap and are not really "transom savers" it's bull****. Those so called transom savers also wears on the main steering shaft splines at the bottom of it. As the trailer bounces it pushes on the splines of the shaft. You can check it out by garbing the motor at the bottom and try to pick it up and watch for the movement at the bottom of the shaft. A good transom saver is one that attaches to only the motor and is lock down with the power tilt and trim. As I look at the pic's I think the transom is all ready gone, sorry, that's just my opinion. I think the people that have tried to fix it 6 times is just putting a patch on something that's really broken. If the transom was solid you could put a 300 h/p motor on it.
 

DONAOL

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Doesn't look cosmic in those picture. You stated that this started 4 years ago. Did you document this with pictures in emails to Nitro - White River Marine and have replies from them as proof right from the start. Did you get a incident report number. I'm not surprised they don't call you back, but your better off with written proof. I would get a estimate to repair your transom. Contact a lawyer and see if it's worth going that route. Possibly getting a certified marine boat inspector to back you up with a written report. If you can take some pictures of the inside transom. If you can't get a camera in there use one of the drain cable cameras. As far as Tracker Service Centers go, their hands are tied. They mostly likely want to help you, but have to get permission from Nitro. Most likely you are dealing with public relations people on the phone. With little boat or no building knowledge. Sorry your going thru this, good luck.
 

Allen Dronsfield

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I have the Nitro Z20 Pro with a 225 ProXS on it, I ordered this boat through a local dealer and it came with the trailer to engine transom stabilizer, where the stabilizer contacted my lower end on the engine it began to wear the paint and wore it down to primer. I repaired it myself with the proper Mercury Verado Silver paint and clearcoat, it is back to its original state. I then purchased the transom support device called Tote-Rite this product is made by a couple of guys in Tenn. They have done their homework and I personally recommend this. Contact info. Tote-Rite - Brian Jordan - 865-617-5030 Brian is a class act and will do all he can to accommodate you. This device not only supports engine bounce and shock it also has two arms that have heavy rubber knobs on the ends of two arms that also prevents engine turning left or right while transporting a win win.
I have had no transom issues with this setup. I had a 2005 NX 750 brand new and by using the trailer transom bar my transom also cracked and was repaired properly, I was lucky Tracker covered that one..

Al
 

BrettL

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Allen D.. That Tote-Rite is a neat product. Thanks for mentioning it!
 

Tim_C

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There should be a lifetime warranty on the hull from White River. Are you the original owner? If not, did you file the transfer when you bought it used. Have you filed the paperwork for a warranty claim and they are refusing to acknowledge it? Phone calls don't get much done on something like this. You need hard documentation. Get a Marine surveyor involved. Don't waste time debating how it happened, get your insurance and/or a lawyer involved.
 

DONAOL

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My new Nitro Z19 Sport came with the transom saver and transom straps. I have been using transom savers with transom straps for at least 25 years. All attached to the trailer cross beam then to just above the back side of the prop. Transom straps from the trailer side rail to the transom U - bolts. Never had any problems with transom stress cracks. All transom savers I used came with rubber insulators against the motor. I think it's wise to use both. Without the straps the boat can still bounce up on bad roads.
 

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