Bob Bourget2
Well-Known Member
- Joined
- Apr 25, 2011
- Messages
- 1,334
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A little help to those who are in need of warranty assistance.
-1] Be sure to COMMUNICATE the problem to the service advisor, in as much detail as possible. If you feel that your point is not "getting across", politely ask to speak with the Service Manager.
-2] If the problem is not resolved the first time around, please understand that some of the more difficult repairs may take a couple of "attempts". Allow the Service Facility to "take it to the next step".
-3] If the problem is NOT resolved to your satisfaction, ask to speak with the Store Manager. Keep all records, ask to have a few minutes of his / her time to go over the issue, what was done {or not done}, and what course of action can be taken to remedy your concern.
In 99% of my communications with the Tracker Family, I have found them to be very generous in problem resolution. I don't know if our New England air has something to do with it, but I have found that if the problem has been EXPLAINED to the Factory in a proper manner, what the solution to that problem will make the Consumer happy, they are more than willing to listen and assist. This has been the case for the past 25 years. Sure, I've reached a stone wall on occasion, but again I cite percentages, and this happens with infrequency.
MOST ALL problems are solved at the Dealer level, and it is paramount that you find a Dealer that will be WILLING to listen, take the time, communicate, have the talent, and patience to keep you happy. They are your link to the Maker. The outcome may not always be in your favor, but no one should go down without a fight....in a diplomatic manner. You guys know the old saying...."you can catch more bees with honey than with vinegar". I am not one to say the Customer is always right, and if so, I'll make it clear, but in a non-condescending manner, with a thorough explanation. So..if you are not satisfied with the outcome, you might want to try another Dealer, or....you can simply post here and we will be more than willing to help!!!
-1] Be sure to COMMUNICATE the problem to the service advisor, in as much detail as possible. If you feel that your point is not "getting across", politely ask to speak with the Service Manager.
-2] If the problem is not resolved the first time around, please understand that some of the more difficult repairs may take a couple of "attempts". Allow the Service Facility to "take it to the next step".
-3] If the problem is NOT resolved to your satisfaction, ask to speak with the Store Manager. Keep all records, ask to have a few minutes of his / her time to go over the issue, what was done {or not done}, and what course of action can be taken to remedy your concern.
In 99% of my communications with the Tracker Family, I have found them to be very generous in problem resolution. I don't know if our New England air has something to do with it, but I have found that if the problem has been EXPLAINED to the Factory in a proper manner, what the solution to that problem will make the Consumer happy, they are more than willing to listen and assist. This has been the case for the past 25 years. Sure, I've reached a stone wall on occasion, but again I cite percentages, and this happens with infrequency.
MOST ALL problems are solved at the Dealer level, and it is paramount that you find a Dealer that will be WILLING to listen, take the time, communicate, have the talent, and patience to keep you happy. They are your link to the Maker. The outcome may not always be in your favor, but no one should go down without a fight....in a diplomatic manner. You guys know the old saying...."you can catch more bees with honey than with vinegar". I am not one to say the Customer is always right, and if so, I'll make it clear, but in a non-condescending manner, with a thorough explanation. So..if you are not satisfied with the outcome, you might want to try another Dealer, or....you can simply post here and we will be more than willing to help!!!
