Rich D
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- Apr 30, 2001
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I got to vent a little here.
For Christmas, I received 2 Daiwa line counter reels and 2 7'6" Catmaxx rods. A couple days after Christmas, while spooling the reels I noticed that the ceramic was busted out of the top eye on one of the rods. I called BPS (no stores in my region) and was told to return it to them, and they would exchange it. Also, I was told to include a receipt for shipping charges and they would reimburse me. No problem. I kept the original shipping tube, so 2 weeks ago I packed up the rod and went to Kinko's and shipped it back along with the receipt for $28 shipping charges and a note explaining quite clearly that I just wanted to exchange the rod and reimbursement of shipping charges.
This past weekend I received a BPS gift card in the mail, labeled return merchandise refund, for $49.99. That is the purchase price of the rod. No reimbursement of the return shipping and no mention of the additional $13.95 shipping charge I will get hit with when I order a replacement rod.
After I fumed on it a little while I called BPS again and explained the above. The person I spoke with was very polite and sympathetic but didn't have an answer as to what I should do, but offered to pass it on. Well it has been 48 hours and no response. I fired off an email to their Customer Service to try and get it resolved that way.
It just bugs me that first a defective product was shipped (hard to catch I admit, but I worked QA in the past and I would have caught it), then having to go through this BS for what should be a simple exchange. Once this is resolved, I think I am going to take my business elsewhere. Everyone makes mistakes, but it shouldn't take this long to resolve this.
Ah well, thanks for listening!
Rich D
For Christmas, I received 2 Daiwa line counter reels and 2 7'6" Catmaxx rods. A couple days after Christmas, while spooling the reels I noticed that the ceramic was busted out of the top eye on one of the rods. I called BPS (no stores in my region) and was told to return it to them, and they would exchange it. Also, I was told to include a receipt for shipping charges and they would reimburse me. No problem. I kept the original shipping tube, so 2 weeks ago I packed up the rod and went to Kinko's and shipped it back along with the receipt for $28 shipping charges and a note explaining quite clearly that I just wanted to exchange the rod and reimbursement of shipping charges.
This past weekend I received a BPS gift card in the mail, labeled return merchandise refund, for $49.99. That is the purchase price of the rod. No reimbursement of the return shipping and no mention of the additional $13.95 shipping charge I will get hit with when I order a replacement rod.
After I fumed on it a little while I called BPS again and explained the above. The person I spoke with was very polite and sympathetic but didn't have an answer as to what I should do, but offered to pass it on. Well it has been 48 hours and no response. I fired off an email to their Customer Service to try and get it resolved that way.
It just bugs me that first a defective product was shipped (hard to catch I admit, but I worked QA in the past and I would have caught it), then having to go through this BS for what should be a simple exchange. Once this is resolved, I think I am going to take my business elsewhere. Everyone makes mistakes, but it shouldn't take this long to resolve this.
Ah well, thanks for listening!
Rich D