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Issues With New 2019 Nitro Z21

Thread in 'Introduce Yourself' started by Rick Lunsford, Sep 17, 2019.

  1. Rick Lunsford

    Rick Lunsford Member

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    Update on my boats status, received a call from the WRMG liasion 21 Oct 19 saying they would be replacing the hull on the boat. This task and other issues identified with the boat would be corrected and should take 2 - 3 weeks to complete. In the past 2 weeks I have received more updates and information than I have the time before these past 2 weeks. The response I have received these past 2 weeks are a welcome site but will not justify the stagnation of the 11 weeks of information, decisions and processing the issues I had.
    At this time my hat is off to the liaisons and warranty personnel at WRMG!!!
     
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  2. Kerz

    Kerz Well-Known Member

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    Good news! Thanks for sharing.
    Vic
     
  3. Larry Williams

    Larry Williams Well-Known Member

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    Rick, thanks for this update. Maybe this situation will be history soon. Sorry you have missed all the time fishing from the new boat- that's the part you can't get back....
     
  4. AJ

    AJ Member

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  5. AJ

    AJ Member

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    Hello Larry, I purchased a left over 2018 z21 in April of this year since purchasing the boat mine has been in the shop longer then on the water, I have had several issues with mines as well, the problem I’m having now is it losses bottom over 35mph and now the shop is telling me that they have installed transducers for 43 years now and they know what they are doing and it’s just something I’m going to have to live with and I said that’s not going to cut it as I know people with boats and they get bottom readings up to 50 to 60 mph, now the excuse is there could be a air pocket in the fiberglass so they are going to contact the manufacture to see how they want to address it, I called nitro and asked to speak with a manger or supervisor and they said that I had to tell them the problems I have had and they would pass it along the chain, so if you have any pointers on how to make things happen in a timely manor I would appreciate them as my boat has been there setting in parking lot since 15th of October of this year. I also have missed fall fishing and number of tournaments. Thanks AJ
     
  6. AJ

    AJ Member

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    Sorry Larry got side tracked should of been addressed Rick.
     
  7. Rick Lunsford

    Rick Lunsford Member

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    Hi AJ, I fell your pain. I'm sure you have read all my encounters. As far as pointers ot advice, I can't give you any to expedite your issues for I exhausted all means with my issues. Sad but the best advice I have is be kind, persistent and have more patience than you have ever encountered. It sucks but after all the avenues I took for over 70 days I finally had my eyes opened that Bass Pro and White River Marine Group will move at their pace, period. Question though, what unit and transducer are you using also where is it placed (In or outer hull mount)? Is it a high speed transducer?
     
  8. Rick Lunsford

    Rick Lunsford Member

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    Buy the way, mine is still at the Nitro plant for a new hull and several other issues with the cap. Has been at the plant since 24 Sep 19. Was at a dealership from 5 Aug - 21 Sep 19, so again (I fell your pain!!!)
     
  9. Rick Lunsford

    Rick Lunsford Member

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    Got an update today, WRMG will be shipping my boat back on 24 Nov with a delivery date of 27 Nov19. From my understanding the hull was replaced and most other issues were corrected. I was informed that if any of the other issues needed correction to have it completed at the authorized dealership. As of 27 Nov 19 I have been without my boat 108 days and it still will be another week or better for the dealership to place all accessories back on the boat. I do have high regard to Dee Ann Glidwell at WRMG. She seems to be the person who goes to bat for you and keeps you informed of any updates or changes. It would be a blessing if others had her type support and personality.
     
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  10. Larry Williams

    Larry Williams Well-Known Member

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    Thanks for the update! I guess it's just the luck of the draw as far as who this will happen to. 4 months will be gone and you still don't know what you have till you get to the water with it...... anyway, Happy Thanksgiving to you and your family!
     
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  11. AJ

    AJ Member

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    Hello Rick, hope everyone had a great thanksgiving.

    I’m running a Humminbird helix 10 with the shoot thru the hull transducer with a y cable for the other transducer mounted to the jack plate. When I dropped it off they are thinking that it’s creating bubbles while on plane, or there’s a air pocket in the hull but wouldn’t know until they could water test it and it’s been a little over 2 weeks and it’s still setting in the parking lot so hopefully they aren’t waiting till spring time to water test it. Lol
     
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